We are committed to providing you with a wonderful customer experience. We know how important your information is to you, and we want you to know that you can trust us to protect it.

In this Privacy Policy, we tell you about how we collect, use, and share your information when you use our products and services.

As you read through this Privacy Policy, please bear in mind that it applies to all Pharma Quest Co. brands, products, and services that do not have their own privacy policy or that link to this Privacy Policy. We may also update this Privacy Policy from time to time to reflect changes in the law and in our business practices.

This Privacy Policy was last updated on 25 October 2022.

Throughout our relationship with you, we may collect and use your information to allow us to provide you with our products and services. When we do so, we will let you know exactly what information we are collecting, why, and what basis under the law, apart from consent, we rely on.

Basic Identifiers and Contact Information

Your full name, date of birth, address, landline, mobile number, e-mail address, proof of identification (including government-issued IDs), and proof of financial capacity are used for the following purposes:

• To validate your identity when you use our products and services;
• To provide customer care and support;
• To send you advisories, and personalized advertisements.

Device Location Information

When you use our products and services on your devices, we obtain your device location information to establish a connection between your device and the wireless network. This information is necessary to provide you with the best cellular and data service connection in order to fulfill our obligation to you. We also use your location information to provide you with emergency services.

Cookies

We collect cookies, web beacons, small data text files, or similar technologies primarily to ensure that the core functions of our website and apps are optimally accessible to you. However, depending on your preferences, we may also collect and use this information for behavioral analytics to personalize our marketing campaigns.

When you use and access our website, we may place a number of cookie files in your web browser. We use cookies to enable certain functions of the website, provide analytics, store your preferences, and allow advertisement delivery, including behavioral advertising.

We may also use various third-parties cookies to report usage statistics, deliver advertisements, and so on. These cookies from our partners are anonymous, don’t store personally identifiable information, and store only user behavior on our website.

Other partners may also be using cookies to track their app or content performance on our site. For example, we embed YouTube videos or Facebook share buttons that can provide engagement-related data to these sites.

We process your service usage and performance information to create customer profiles that reflect insights on your preferences and usage activity. We use automated processes to produce these insights to choose the relevant products and services we offer to you and to maintain, regulate, and improve your network quality and access.

We secure and protect your information with appropriate safeguards to ensure confidentiality and privacy, prevent loss, theft, use for unauthorized purposes, and comply with the requirements of the law.

To detect and mitigate evolving threats to information security and data privacy, we have implemented appropriate organizational, physical, and technical controls to protect your information including:

• A state-of-the-art Security Operations Center complete with a dedicated team that manages, monitors, and protects our network and systems from potential risks to your information under fully documented security incident management procedures;
• Regular review of our collection, storage, and processing practices including physical and electronic security measures to guard against unauthorized access to our network and systems;
• Contractually mandated confidentiality among our authorized employees, contractors, and other third parties who may have access to your information;
• Third-party risk assessment as well as minimum-security features against data leakage, unauthorized access or disclosure, and accountability; and
• Access management across employees, contractors, and other parties under a “need-to-know” standard.

We recognize your rights under the Data Privacy Act of 2012.

Right to Be Informed

You have the right to be informed of how and why we collect and process your personal data, including where we collected it, with whom we share it and why, how we protect it, how long we keep it, and how we dispose of it, and any changes to our data processing activities before they are implemented.

Right to Object

You have the right to object to the processing and/or sharing of your personal data especially when you feel that we do not have lawful grounds to do so. However, this may result in the termination of your Pharma Quest Co. product or service when such data is necessary for its delivery.

Right to Withdraw Consent

When our collection and processing of your personal data depends on the consent that you provided to us, you have the right to withdraw your consent at any time subject to Pharma Quest Co.’s internal procedures. This, however, does not apply to instances where we rely on grounds provided by law, other than consent. Nevertheless, you always have the right to object.

Right to Access

You have the right to request reasonable access to your personal data subject to Pharma Quest Co.’s internal procedures. We, however, reserve the right to seek reasonable fees when providing such data presents certain challenges due to its volume as well as to restrict access to linked data that may be confidential, proprietary, or belong to other individuals.

Right to Data Portability

You have the right to obtain a copy of your personal data or have it transmitted to other entities in a format that is portable and commonly accessible subject to Pharma Quest Co.’s internal procedures.

Right to Rectify

We keep our records as accurate as possible. Where there are any errors or inaccuracies to your personal data, we give you ways to dispute and rectify or update it, subject to Pharma Quest Co.’s internal procedures.

Right to Erasure or Blocking

You have the right to suspend, withdraw, or order the blocking, removal, or destruction of inaccurate, incomplete, outdated, false, or unlawfully obtained personal data, or personal data not necessary for the purpose for which it was collected, and for such other cases provided in the Data Privacy Act of 2012.

Right to Damages

You have the right to be indemnified for damages sustained, if any, due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of your personal data.

Should you wish to exercise any of your data subject rights or have any questions or concerns regarding our privacy practices, you may contact our Data Protection Officer:

Data Protection Officer

Pharma Quest Co.

46 A Kalantiaw Street, Brgy. Masagana

Project 4, Quezon City

Metro Manila, Philippines

1109

Email: gerard.filio@pharmaquestco.com